WordPress Website Care

Keep Things Humming. Protect Your Investment.

Make a Great First Impression

Your website is often the first thing people will interact with when it comes to your brand. Making a great first impression should be one of the primary concerns for your WordPress website and while every business wants to reduce its overall technology spend, a company website and its associated technology is something that should be a priority.

Having the right website care plan in place is essential for staying on top of your website’s security, performance, and functionality, so all of your visitors are excited to return after you have hooked them with that great first impression. Our care plans allow us to be your partner on your journey, acting as an extension of your team or as the entire technology arm of your business.

WordPress Care Features

For each site that you have covered under a WordPress Website Care Plan, you are entitled to the premium software solutions shown below, and these solutions are fully licensed, so you will automatically get updates released by the vendors.

While support for these solutions isn’t directly available from the vendor, those covered under either our Elite or Ultimate WordPress Website Care plan can request support directly from our team, as well as those that have purchased WordPress Website Support or WordPress Website Build hours.

Please note that we NEVER disclose vendor license keys.

Kinsta, an award-winning WordPress hosting solution, is included and continues to be our recommended website hosting vendor for website owners that want the best of the best.

For more information about what’s included, be sure to check out our Kinsta WordPress Hosting page.

In addition to having server-based backups (Kinsta), it’s important to have backups that live elsewhere for redundancy, and while unlikely to be needed, these monthly backups give your website one more extra recovery point so that you never have a single point of failure when it comes to backing up your data.

If you have trouble with any of the offerings included in your care plan, we are here for you, but please note that this support is for troubleshooting only, rather than for adding functionality, adding design, adding content, etc.

While the Kinsta team will be performing the actual migration, we are responsible for initiating the migration, and we are there to help you should you need a hand with anything that’s outside of Kinsta’s responsibility.

  • Kinsta Management
  • DNS Management (Source and Destination)
  • Migration Management

SSL certificates are critical for maintaining website security and any website that allows online payments requires a valid SSL certificate to be installed. Also, without a valid certificate, Google will show a website as being non-secure, regardless of whether it allows online payments.

  • SSL Certificate Implementation.
  • SSL Certificate Monitoring (i.e. SSL Certification) to ensure SSL is always properly in place.
  • Ensure all content is being served over a secure connection so bad actors don’t find their way in.

Content Delivery Network (CDN) solutions provide visitors with a faster browsing experience, as website data is placed closer to their location, and while this is especially important for clients that have users all over the globe, performance gains can still be seen for more of a localized user base. Depending on the CDN solution, there are additional benefits for website owners, such as multi-layer security, performance optimization elements, email address protection, country blocking, and more.

Cloudflare is our recommended CDN solution and if you happen to be using it already or would like to use it, we can set it up for you.

  • Procure and connect the solution to your website.
  • Optimize Cloudflare while taking into account hosting, WordPress components, etc.
  • Thoroughly test for performance and compatibility with other solutions on your website.

Websites are monitored 24/7 to ensure accessibility and alerts are sent out to all parties, in the event a website goes offline. If your website becomes inaccessible during our normal business hours (Monday – Friday, 8 a.m. to 6 p.m. EST), we will stop whatever we are doing to help you bring your website back online. 

Should your website go offline during our non-business hours, Kinsta is available to you 24/7, to assist.

Updates are constantly being released for WordPress Core (i.e. WordPress) and these updates need to be tested and systematically rolled out according to best practice, which is something we do for our clients.

  • Monitor for security and non-security updates.
  • Apply security updates as a high priority.
  • Test updates within the staging environment as needed.
  • Apply updates according to best practices.

Updates are constantly being released for WordPress plugins and these updates need to be sourced, tested, and systematically rolled out according to best practice, which is something we do for our clients.

  • Monitor for security and non-security updates.
  • Apply security updates as a high priority.
  • Test updates within the staging environment as needed.
  • Apply updates according to best practices.

Updating the WordPress theme can be a highly sensitive task, due to the vast number of changes that can be included in an update, not to mention all the things that can break. We are happy to automatically apply theme updates for you, on an ongoing basis, but our typical approach is outlined below.

Major Updates
These are typically .0 releases (e.g. 2.6.0) that come with big changes to the theme, and we only apply these updates, if we have express permission to do so. In short, applying major updates requires coordination between your team and ours, to ensure everything looks good and functions correctly after a major update is applied.

Minor Updates
These are typically .x releases (e.g. 2.6.1) that come with minor changes to the theme, and we apply these updates automatically unless there is something in the update that we feel needs a bit of coordination, as with major updates.

These are WordPress updates that can be released at a moment’s notice to fix security or major functionality issues, and it is super important to apply these updates in a timely fashion, so we have included the application of these updates within every care plan.

This must-have for anyone that builds an online business, is a project board that is constantly updated and can be easily imported into pretty much any project management software, by following their .CSV import instructions.

Project Management Solution Examples

  • NiftyPM (Our Clients get 20% OFF.)
  • Asana (Freemium)
  • Trello (Freemium)
  • Basecamp (Freemium)
  • ClickUp (Freemium)

Using the ever-popular and easy-to-use Asana project management solution, we will create a dashboard for you to assign us tasks and track the progress of those tasks.

These are defined as any task, outside of custom development, that can be completed in 15 minutes or less, and if we anticipate that a task will take more than that amount of time, we may request that you purchase some additional support time.

  • Adjust Kinsta Settings
  • Adjust WordPress Settings
  • Adjust WordPress Theme Settings
  • Adjust WordPress Plugin Settings
  • Adjust Media
  • Adjust CSS
  • and more

Once every 4 months, we will proactively perform our WordPress Technology Audit service, so that everyone knows where your website stands in terms of being set up for long-term success.

From the time your website is onboarded, we will work with you to optimize your entire website infrastructure, and as things change (technology, recommendations, client needs, etc.), care plans allow us to continuously help you stay ahead of the curve. Pulling from your unlimited small tasks, you can feel free to ask us to look into specific issues you are seeing or to do a quick check of your settings.

  • CDN
  • Kinsta Server Environment
  • WordPress Core
  • WordPress Theme
  • WordPress  Optimization Plugins

Note: This is a team effort and not a proactive service. Meaning, our team needs to be asked to look into your website’s performance. Also, deep-diving into performance optimization for a website, page by page, post by post, takes a ton of time, so as you can imagine, that cannot be covered under a care plan, and would be handled separately, under our WordPress Website Support.

While we recommend Cloudflare as your CDN solution, you are welcome to bring your own CDN solution into your environment and we will help manage it.

  • Monitor various communication channels for changes to best practices and recommendations.
  • Continue to optimize the environment according to our ongoing findings.

ShortPixel Adaptive Images is our recommended image optimization solution for WordPress websites, and depending on your plan, we include ShortPixel credits (5K or 10K), which keeps you from having to purchase your own ShortPixel credits, set up your account, etc. We will also install and configure the ShortPixel Adaptive Image plugin for you and connect your ShortPixel sub-account to your website so you can see how many credits you have used.

We will send you a report on a monthly basis to give you a summary of everything we are doing to look after your investment.

  • Updates
  • Cloud Backups
  • Performance
  • Security
  • WooCommerce

Note: These reports are by request only, as we do not want to send you emails that you do not wish to receive.

We will help you with the initial base configuration of Google Search Console so that it’s talking to your website and doing what it should, and we will help with fixing any errors with your website, as reported by Google.

  • Account Setup
  • Base Configuration
  • Sitemap Submission
  • Jumpstart Indexing
  • Monitor and Communicate Future Recommended Changes

We will help you with the initial base configuration of Google Analytics so that it’s talking to your website and doing what it should, and we will help with fixing any errors with your website, as reported by Google.

  • Account Setup
  • Base Configuration
  • Verify Tracking
  • Monitor and Communicate Future Recommended Changes

We will help you with the initial base configuration of Google Tag Manager so that it’s talking to your website and doing what it should, and we will help with fixing any errors with your website, as reported by Google.

  • Account Setup
  • Base Configuration
  • Facebook Pixel Tracking
  • Monitor and Communicate Future Recommended Changes

While we consider anyone covered under our care plans a priority, those under our Ultimate care plan are looked after first, when it comes to putting out fires, completing tasks, etc., but we are highly responsive and work through issues/tasks quickly, so we will absolutely get to everyone’s issues in a timely fashion.

Frequently Asked Questions

No. For us to provide the best possible service and results for your website, we require our customers to be on our Kinsta WordPress Hosting plan, which is already included with our care plans.

Yes. Kinsta is available to you 24/7 and we are available during our normal business hours (Monday – Friday, 8 a.m. to 6 p.m. EST).

Nothing will stop working and you will get to keep the premium software, but you will no longer receive updates or support for that software.

Someone will always be available to help you. Kinsta is available to you 24/7 and we are available during our normal business hours (Monday – Friday, 8 a.m. to 6 p.m. EST).

You can purchase WordPress Website Support and assign us tasks using your Asana dashboard.

We maintain a policy of no refunds. Due to the month-to-month, cancel anytime nature of this offering we shall not be compelled to issue a refund, pro-rated or otherwise for any reason, but we do reserve the right to issue a refund on a case-by-case basis at our sole discretion.

WordPress Care Pricing

Upgrade. Downgrade. Cancel any time.

Premium

$ 59
/ month
  • Huge Premium Software Library
  • Kinsta WordPress Hosting
  • Staging Environment
  • Highly-Secure Network
  • Security Assurance
  • WordPress Performance Monitoring
  • Server-Based Backups
  • Reserve Cloud Backup
  • WordPress Expert Support
  • FREE Hosting Migration
  • FREE SSL Cert & Certification
  • Cloudflare CDN Config
  • 24/7 Uptime Monitoring
  • WordPress Core Updates
  • WordPress Plugin Updates
  • WordPress Theme Updates
  • Emergency WordPress Updates
  • Online Business Project Template
  • Project & Support Dashboard
  • Unlimited Small Tasks
  • Quarterly Audits
  • Performance Optimization
  • CDN Management
  • ShortPixel Credits
  • Monthly Care Reports
  • Google Search Console Config
  • Google Analytics Config
  • Google Tag Manager Config
  • Priority Support & Enhancements

Elite

$ 99
/ month
  • Huge Premium Software Library
  • Kinsta WordPress Hosting
  • Staging Environment
  • Highly-Secure Network
  • Security Assurance
  • WordPress Performance Monitoring
  • Server-Based Backups
  • Reserve Cloud Backup
  • WordPress Expert Support
  • FREE Hosting Migration
  • FREE SSL Cert & Certification
  • Cloudflare CDN Config
  • 24/7 Uptime Monitoring
  • WordPress Core Updates
  • WordPress Plugin Updates
  • WordPres Theme Updates
  • Emergency WordPress Updates
  • Online Business Project Template
  • Project & Support Dashboard
  • Unlimited Small Tasks
  • Quarterly Audits
  • Performance Optimization
  • CDN Management
  • ShortPixel Credits (5,000)
  • Monthly Care Reports
  • Google Search Console Config
  • Google Analytics Config
  • Google Tag Manager Config
  • Priority Support & Enhancements

Ultimate

$ 149
/ month
  • Huge Premium Software Library
  • Kinsta WordPress Hosting
  • Staging Environment
  • Highly-Secure Network
  • Security Assurance
  • WordPress Performance Monitoring
  • Server-Based Backups
  • Reserve Cloud Backup
  • WordPress Expert Support
  • FREE Hosting Migration
  • FREE SSL Cert & Certification
  • Cloudflare CDN Config
  • 24/7 Uptime Monitoring
  • WordPress Core Updates
  • WordPress Plugin Updates
  • WordPress Theme Updates
  • Emergency WordPress Updates
  • Online Business Project Template
  • Project & Support Dashboard
  • Unlimited Small Tasks
  • Quarterly Audits
  • Performance Optimization
  • CDN Management
  • ShortPixel Credits (10,000)
  • Monthly Care Reports
  • Google Search Console Config
  • Google Analytics Config
  • Google Tag Manager Config
  • Priority Support & Enhancements

Real. Testimony.

Dom P.
Founder - Directory Website
Read More
"WP Turned UP has been an indispensable resource for my business.

From their quick responses in the early days of simple learning about the MyListing theme all the way up to helping me launch my startup to paid subscribers.

And beyond! I’ve worked with them for nearly a year on my website and they have been supportive to the point that I consider them part of my team.

They truly understand the entrepreneurial mindset, have creative solutions to problems, and are always quick and punctual with tasks.

If you’re building a MyListing website, you’re not going to find better people to work with who know more about the theme than them.

They are a master at it."
Jeff M.
Founder - Directory Website
Read More
"Wow, where to start?

The WP Turned UP team has been amazing.

I was having so many problems with my hosting and slow service even though I had a business hosting account that was meant to be fast.

They stepped in, asked me a few questions, and then took over.

We moved my hosting to Kinsta, implemented an image optimization solution, and a few other bits.

The speed and functionality of my website drastically turned around and I'm more comfortable with marketing the site without embarrassment.

WP Turned UP's communication and help has been invaluable and their knowledge is amazing.

I'm looking forward to carrying on working with them and have already recommended them to a few people.

I encourage anyone to use their services."
Kate H.
Founder - Directory Website
Read More
"WP Turned UP did some site optimization work for us at Energy Saving Genie.

It was such a smooth process, explained and executed efficiently and they know their stuff.

We look forward to working with them again in the future."
Kelly H.
Founder - Directory Website
Read More
"I’ve been working with WP Turned UP since 2012.

They are responsive, efficient, creative, and cutting edge in all of their web design and marketing projects for our firm.

I enjoy working with them and consistently look for more ways we can utilize their talents."
Vlad T.
Founder - Directory Website
Read More
"Thank you, WP Turned UP for helping me scale my business while saving money at the same time.

Transferring our website to the WP Turned UP's Kinsta hosting plan was extremely easy.

Trying to get the plugins and hosting on my own would easily have cost 10 times more.

Kinsta and WP Turned UP are always quick to respond and help me with any issues or questions that I have.

WP Turned UP and the MyListing theme is the powerhouse combo that everyone needs to build and grow their online directory quickly and easily."
Rodney J.
Founder - Directory Website
Read More
"PokerDIY gets over 30k hits per month and runs on WordPress with lots of user interactions.

We tried other hosting sites but by far the best performance for value came from Kinsta and WP Turned UP.

Onboarding was easy and support was quick to respond to any issues we had.
Jennifer M.
Founder - Directory Website
Read More
"Having found WP Turned UP after a few other stop/starts on a website project, I would highly recommend them for building and maintaining sites.

They have provided terrific customer service, demonstrated detailed technical knowledge, and go above and beyond with every detail.

From our precise project plan in the beginning to their straightforward contract, they are consummate professionals.

WP Turned UP's ability to explain complex technical concepts to the average computer user is an extraordinary skill, as is their level of patience with someone just learning the ropes.

I would recommend their services for your project and would be happy to answer any questions.

My new website is beautiful and functional which is important to attracting members and building my user community."
Georgia S.
Owner - Directory Website
Read More
"WP Turned UP has completely exceeded our expectations.

Amazing turnaround and even more amazing results; their work has given us confidence in our website speed, performance, and reliability.

Their communication is impeccable and expertise is second to none.

WP Turned UP is an invaluable asset to our business and we are delighted to continue working with them!"
Ken M.
Owner - Directory Website
Read More
"If I may, a very loud shout-out to WP Turned UP.

I was having some issues I simply couldn't work through and contacted them for help.

They persuaded me to rethink my approach to several elements of my membership site, and before I knew it I was getting results like this without removing any functionality from my home page."
Tamarin V.
Owner - Directory Website
Read More
"WP Turned UP came to the rescue when something on my WordPress site just wasn't working right.

They helped me fix the issue immediately and even took the time to improve some of the other settings for me.

Really excellent at what they do!"
Belen D.
Founder - Directory Website
Read More
"I was so excited telling a friend about my website and how smooth it was to work with WP Turned UP.

My friend was like wow...it looks like you had really found a great team supporting your project!

And yes, that is how I feel, from technical questions, to design and all the things that involve starting a MyListing website from zero, the process always has been outstanding!

Fast communication, fast delivery, and the best of all...very reliable.

My online business is up and running, and this would have never happened if I tried to learn and do it all myself.

You need to delegate things, so you can move faster.

Worth every single dollar!"
Carol P.
Founder - Directory Website
Read More
"I have worked with WP Turned UP for over a year from an MVP of my product to full-blown site delivery.

They have been fully supportive and incredibly knowledgeable to help guide us through some of the pitfalls and ensure we were successful.

They go the extra mile to guarantee I deliver the best experience for my customer as well as a great end product.

Would highly recommend."
Donna L.
Founder - Directory Website
Read More
"I cannot say enough about Ryan with WP Turned UP and his services.

I was at the end of my rope and ready to pull the plug on my MyListing Directory because of issues that I did not know how to fix.

People, I hired only made it worse.

Someone recommended Ryan and I am SO glad they did.

From the minute I reached out to Ryan he let me know what was going to be done and what it would cost.

He responded immediately and has stayed in touch every step of the way.

What a relief!

We set everything up on a task board and he knocked out every issue one by one in no time.

Buying blocks of time allows him to dig in and find out what is wrong and correct.

He is very knowledgeable so it does not take him long to get things sorted out.

I'm now on a MyListing Website Care plan and I have such peace of mind knowing he is monitoring the site and will handle any hiccups.

I have so much confidence in Ryan that I’ve hired him to take the site to the next level with SEO.

HIGHLY Recommend! "
Deborah H.
Founder - Directory Website
Read More
"I really wish that I had connected with WP Turned UP earlier. They are amazing people.

I felt so comfortable with them designing and recreating my business.

They pushed me over the edge, made me jump in, and take risks that I normally would not take.

I'm so happy that they pushed.

They are extremely talented, and you can tell they have kind hearts. I would recommend you guys all day!!"
Adriana A.
Founder - Directory Website
Read More
"After having my website down for 3 months due to another web developer, I reached out to WP Turned UP and they helped me create an entire site with TWO directories within 2 weeks.

They listened to me and were able to create my vision into reality within the capabilities of MyListing.

I am not very tech-savvy, but they were helpful in providing different options that I can look into for the goals that I am trying to reach, including increasing my income streams.

I highly recommend working with WP Turned UP! "
Heath G.
Founder - Directory Website
Read More
"WP Turned UP has made my “weblife” so much easier.

I have, in the past, found myself explaining system requirements or user functionality time and time again until I’ve just given up, but not with WP Turned UP though.

WP Turned UP is not just geeky techies., they live in the real world.

When you say you need X, they know why you need it, what it should look like, and may also suggest a Y to go with it.

They see it and talk about it from a user perspective rather than a technical one.

WP Turned UP has helped me with various website challenges and have always exceeded expectation.

I would not hesitate to recommend them to beginners and experts alike."
Larry L.
Founder - Real Estate Website
Read More
"WP Turned UP has extensive knowledge on how to build top quality websites and implement Microsoft solutions.

They are a joy to work with, extremely efficient, and I would recommend their services to businesses of any size and industry.

WP Turned UP is truly a valuable asset for any business."
Tobias F.
Owner - Directory Website
Read More
"The guys from WP Turned UP are as fast and reliable as the websites that they build and optimize!

I really appreciate them for being able to not only understand the technical parts but also seeing the bigger picture at all times.

As a digital marketer, it is important to only work with people who fully understand what you do - even for website optimization.

I am happy that I finally found an agency that I can trust and rely on.

Now I can finally focus on my main business again!"
Jeremy K.
Owner - Directory Website
Read More
"Most of the maintenance for our website was handled overseas, only to have numerous issues with basic functions occur over and over.

WP Turned UP has now taken over the maintenance and has drastically turned things around for us within just a few days.

Having someone who understands, not just reacts, has made the world of difference for us!"