WordPress Website Support

GOOD HELP IS HARD TO FIND. WE'RE HERE TO CHANGE THAT.

Need help filling in the gaps with your project? Have a one-off task or is something broken? No problem! It’s super easy to get going with our WordPress Support services.

WordPress help shouldn't be a painful experience

Sometimes stuff just happens. When it does, our friendly team of WordPress support professionals will get you back in the game. We’ll do it right the first time and we’ll do it fast!

Whether you’re experiencing a problem with your website or you’re looking to increase it’s value, the last thing you want is jump through a bunch of hoops. Our team is extremely responsive and we like to keep things simple, with no complex forms to fill out, and easy to understand pricing. We’ll ask a few simple questions and off we go!

In addition to our support services, we take pride in the relationships we’ve formed through our WordPress Website Maintenance plans. Our plans include support time and some even include unlimited small tasks.

WordPress Support One-off Tasks

Listed below, are some of the most common support tasks that we help clients with on a daily basis. We highly recommend that you take a peek at the tasks, as some could end up saving you money.

Please don’t hesitate to shoot us an email if you have any questions.

Website Backup (Managed)
Website Backup (Plugin)
SSL Certificate
Cloudflare Setup (Starter)
Cloudflare Setup (Pro)
Google Search Console Setup
Google Analytics Setup
Website Transfers (Kinsta)
Website Transfers
WordPress Audit
WordPress Optimization
Performance Audit
Performance Optimization
SEO Audit

We will onboard your website into our centralized management platform, where we keep an eye on your backups going forward. Should there be an issue with your backups, we will take a few minutes (complimentary) to try and resolve the issue.

This website backup option is an awesome alternative to traditional backup plugins, which not only increase administrative overhead but also use up valuable server resources.

You’ll pay the one-time task fee plus the ongoing monthly costs for the premium backup. 

Features:

  • Daily backup
  • Off-site storage (Cloud)
  • 1-click restore
  • US/EU storage choice
  • Exclude Folders and Files
  • Cloning/Migration

Note:

For those that need an increased backup frequency (Every 12 hours, Every 6 hours, or Every 1 hour), please don’t hesitate to shoot us an email for more information.

We will implement our recommended WordPress backup solution (UpdraftPlus) or we can implement your preferred solution. For more information on UpdraftPlus, please review this comparison of the Free and Premium version.

As part of that implementation, we’ll ensure the initial backup runs successfully and future backups are scheduled according to your needs.

Note:

While traditional plugin backups are a good option, we recommend our Cloud Backup (Managed) option for your ongoing website backup needs due to the reduced administrative overhead and the resources that full-blown backup plugins consume.

For sites that are highly-critical, you may want to consider both the Managed backup as well as a plugin-based backup. This would give you the ultimate redundancy.

We will implement an SSL Certificate and work with your entire technology stack to ensure all content is served up securely.

Focus Areas: 

  • CDN
  • Website Hosting
  • WordPress Website

We will help you get set up on Cloudflare’s Starter tier. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work with you to get your DNS moved over to Cloudflare and get your account officially active. Taking into account best practices and your unique website environment, we apply other settings across your account, in order to further speed up and protect your website. 

You will be able to easily manage Cloudflare settings online, from your account dashboard, but if plugins are more your thing, we can install and configure the official Cloudflare plugin. We recommend using Cloudflare without the plugin unless you find out it’s absolutely needed.

Note: Since this is only a 30-minute task, we can’t optimize your website, outside of the settings we put in place. You can purchase additional time with us if you would like us to do further performance optimization on your website.

We will help you get set up on Cloudflare’s Pro tier. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work with you to get your DNS moved over to Cloudflare and get your account officially active. Taking into account best practices and your unique website environment, we apply other settings across your account, in order to further speed up and protect your website. 

Cloudflare’s Pro tier unlocks more features, such as additional Page Rules, Polish (Image Optimization), Mirage (Mobile Optimization), and more. To configure these new features, more time is needed, above and beyond configure Cloudflare’s Starter tier. As such, we will need to work with you to come up with a plan and a custom price for implementation.

You will be able to easily manage Cloudflare settings online, from your account dashboard, but if plugins are more your thing, we can install and configure the official Cloudflare plugin. We recommend using Cloudflare without the plugin unless you find out it’s absolutely needed.

We will help you get set up with a free Google Search Console (GSC) account. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work to add your website to GSC, configure some core settings, and address any major issues we discover.

Note: Since this is only a 30-minute task, we may not be able to address all of the issues the GSC discovers, depending on the sheer number it may or may not find. You can purchase additional time with us if you would like us to do further work.

We will help you get set up with a free Google Analytics account. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work to configure some starter settings to get you tracking your visitors.

When the settings are all set, we’ll move over to the website, where we will get your tracking code(s) in place and verify that visitors are being tracked in real-time.

Note: Since this is only a 30-minute task, we can’t optimize your website, outside of the settings we put in place. You can purchase additional time with us if you would like us to do further performance optimization on your website.

For those that sign up with our preferred website hosting vendor (Kinsta), using our affiliate link, we will transfer your website under a 30-minute task, rather than under our custom pricing. This is win-win for both sides!

Our website runs on Kinsta, so feel free to put it through some testing.

If Kinsta isn’t an option for you at this time, we will migrate your website to your desired hosting provider, as a custom priced task.

Kinsta Highlights:

  • Fully Managed
  • Google Cloud Platform
  • Ultra Responsive Support
  • Super Secure
  • Lightning Fast

For those that do not sign up with our preferred website hosting vendor (Kinsta), using our affiliate link, we will transfer your website as a custom-priced task. Website transfers can typically be completed in 1 hour.

If Kinsta is an option, we highly recommend looking at our Website Transfer – 30 Minute task.

Our website runs on Kinsta, so feel free to put it through some testing.

Kinsta Highlights:

  • Fully Managed
  • Google Cloud Platform
  • Ultra Responsive Support
  • Super Secure
  • Lightning Fast

Website owners often ask us to look over things so they can rest easy knowing they are set up for success. Sometimes it’s good just to get another set of eyeballs, to be sure things weren’t overlooked or to see if things could be done differently/better.

We will look at your WordPress implementation and provide a high-level list of actionable items that you can tackle yourself or hire someone to work on for you.

Audit Focus: 

  • Software Versioning
  • WordPress Core 
  • WordPress Themes
  • WordPress Plugins

Website owners often ask us to look over things so they can rest easy knowing they are set up for success. Sometimes it’s good just to get another set of eyeballs, to be sure things weren’t overlooked or to see if things could be done differently/better.

We will look at your WordPress implementation and provide a high-level list of actionable items. With the actionable items in hand, we’ll go over any questions or concerns, before working our way through the list.

Optimization Focus: 

  • Software Versioning
  • WordPress Core 
  • WordPress Themes
  • WordPress Plugins

Website owners often ask us to look over things so they can rest easy knowing they are set up for success. Sometimes it’s good just to get another set of eyeballs, to be sure things weren’t overlooked or to see if things could be done differently/better.

We will look at your website’s entire technology stack and other areas related to performance optimization, providing a high-level list of actionable items that you can tackle yourself or hire someone to work on for you.

Audit Focus: 

  • CDN
  • Website Hosting
  • Domain Hosting (DNS)
  • Infrastructure Versioning
  • WordPress Optimization Plugins
  • Media

Website owners often ask us to look over things so they can rest easy knowing they are set up for success. Sometimes it’s good just to get another set of eyeballs, to be sure things weren’t overlooked or to see if things could be done differently/better.

We will look at your website’s entire technology stack and other areas related to performance optimization and provide a high-level list of actionable items. With the actionable items in hand, we’ll go over any questions or concerns, before working our way through the list.

Optimization Focus: 

  • CDN
  • Website Hosting
  • Domain Hosting (DNS)
  • Infrastructure Versioning
  • WordPress Optimization Plugins
  • Media

We will put your website through some testing and then come back to you with a report. We’ll also provide a high-level list of actionable items that you can tackle yourself or hire someone to work on for you.

Audit Focus: 

  • SEO-related Plugins
  • Keywords
  • Meta Descriptions
  • Headings (H1-H3)
  • Images
  • Website Performance
  • and more

WordPress Support One-off Tasks

We’ve listed some of the most common support tasks that we help clients with on a daily basis. Please don’t hesitate to shoot us an email if you have any questions.

Cloud Backup (Managed)

We will onboard your website into our centralized management platform, where we keep an eye on your backups going forward. Should there be an issue with your backups, we will take a few minutes (complimentary) to try and resolve the issue.

This website backup option is an awesome alternative to traditional backup plugins, which not only increase administrative overhead but also use up valuable server resources.

You’ll pay for the one-time, 30-minute task plus the ongoing monthly costs for the premium backup. 

Note: While we provide a small amount of complimentary support for issues that arise with this option, we are just the people in the middle of the solution and your website. Although it’s rare, website owners may be required to book some time with us, should there be a need to extensively troubleshoot.

Cloud Backup (Plugin)
We will implement our recommended WordPress backup solution (UpdraftPlus) or we can implement your preferred solution. As part of that implementation, we’ll ensure the initial backup runs successfully and is scheduled according to your needs. Note: While traditional plugin backups are a good option, we recommend our Cloud Backup (Managed) option for your ongoing website backup needs due to the reduced administrative overhead and the resources that full-blown backup plugins consume.
SSL Certificate

We will implement an SSL Certificate and work with your entire technology stack to ensure all content is served up securely.

Focus Areas: 

  • CDN
  • Website Hosting
  • Website
Cloudflare Setup (Starter)

We will help you get set up on Cloudflare’s Starter tier. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work with you to get your DNS moved over to Cloudflare and get your account officially active. Taking into account best practices and your unique website environment, we apply other settings across your account, in order to further speed up and protect your website. 

You will be able to easily manage Cloudflare settings online, from your account dashboard, but if plugins are more your thing, we can install and configure the official Cloudflare plugin. We recommend using Cloudflare without the plugin unless you find out it’s absolutely needed.

Note: Since this is only a 30-minute task, we can’t optimize your website, outside of the settings we put in place. You can purchase additional time with us if you would like us to do further performance optimization on your website.

Google Search Console Setup

We will help you get set up with a free Google Search Console (GSC) account. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work to add your website to GSC, configure some core settings, and address any major issues we discover.

Note: Since this is only a 30-minute task, we may not be able to address all of the issues the GSC discovers, depending on the sheer number it may or may not find. You can purchase additional time with us if you would like us to do further work.

Google Analytics Setup

We will help you get set up with a free Google Analytics account. Once your account is set up, you’ll be able to easily grant us temporary admin access to manage your account. With admin access in hand, we will work to configure some starter settings to get you tracking your visitors.

When the settings are all set, we’ll move over to the website, where we will get your tracking code(s) in place and verify that visitors are being tracked in real-time.

Note: Since this is only a 30-minute task, we can’t optimize your website, outside of the settings we put in place. You can purchase additional time with us if you would like us to do further performance optimization on your website.

Website Transfer

For those that sign up with our preferred website hosting vendor (Kinsta), using our affiliate link, we will transfer your website under a 30-minute task, rather than under our custom pricing. This is win-win for both sides!

Our website runs on Kinsta, so feel free to put it through some testing.

If Kinsta isn’t an option for you at this time, we will migrate your website to your desired hosting provider, as a custom priced task.

Kinsta Highlights:

  • Fully Managed
  • Google Cloud Platform
  • Ultra Responsive Support
  • Super Secure
  • Lightning Fast
WordPress Audit

Website owners often ask us to look over things so they can rest easy knowing they are set up for success. Sometimes it’s good just to get another set of eyeballs, to be sure things weren’t overlooked or to see if things could be done differently/better.

We will look at your WordPress implementation and provide a high-level list of actionable items that you can tackle yourself or hire someone to work on for you.

Audit Focus: 

  • Software Versioning
  • WordPress Core 
  • WordPress Themes
  • WordPress Plugins
Performance Audit

Website owners often ask us to look over things so they can rest easy knowing they are set up for success. Sometimes it’s good just to get another set of eyeballs, to be sure things weren’t overlooked or to see if things could be done differently/better.

We will look at your website’s entire technology stack and other areas related to performance optimization, providing a high-level list of actionable items that you can tackle yourself or hire someone to work on for you.

Audit Focus: 

  • CDN
  • Website Hosting
  • Domain Hosting (DNS)
  • Infrastructure Versioning
  • WordPress Optimization Plugins
  • Media
SEO Audit

We will put your website through some testing and then come back to you with a report. We’ll also provide a high-level list of actionable items that you can tackle yourself or hire someone to work on for you.

Audit Focus: 

  • SEO-related Plugins
  • Keywords
  • Meta Descriptions
  • Headings (H1-H3)
  • Images
  • Website Performance
  • and more

WordPress website support services you can count on