WP Turned UP is a subsidiary of Pine Digital.
The Pine Digital Terms of Service govern Pine Digital and its subsidiary brands (collectively, “us,” “we,” “our,” or “Pine Digital”).
Please read the Pine Digital Terms of Service carefully before purchasing our products and services.
You accept the Pine Digital Terms of Service by purchasing products and services from our websites. We do not grant you permission to purchase products and services from our websites if you disagree with any part of the Pine Digital Terms of Service and WP Turned UP’s Specific Terms listed below.
WP Turned UP’s Specific Terms
tl;dr Be respectful. Communicate. Pay your bills on time. ALL WILL BE GOOD!
Products
Our products are not to be resold or redistributed—doing so will result in a permanent ban from WP Turned UP and will result in permanent loss of all premium solution licensing.
Managed Website, WordPress Website Care, and WordPress Website Hosting
Communication
Customers who use the Managed Website, WordPress Website Care, or WordPress Website Hosting services must use a valid email address regularly reviewed for incoming communication when signing up for them.
We utilize the customer’s registered email address for correspondence, and it is the customer’s responsibility to guarantee the successful reception of emails from our domain, wpturnedup.com.
Payment
Customers are billed monthly or annually and must pay on time.
Failed payment notifications are sent out immediately, and if payments are not made by the 14th day of the customer’s billing cycle, the following occurs:
- The website is backed up
- The website is deleted from WP Turned UP’s hosting account
- Managed Website and WordPress Website Care (if applicable) services are terminated
- All premium solution licensing (if applicable) is revoked
WordPress Website Hosting Disk Space Add-on
We offer 20 GB disk add-ons for those needing more hard disk space. Our clients pay what we pay, as we are simply passing our costs onto them. As such, we have a strict policy for collecting payment.
Failed payment notifications are sent out immediately, and if payments are not made by the 14th day of the customer’s billing cycle, the following occurs:
- The website is backed up
- The website is deleted from WP Turned UP’s hosting account
- Managed Website and WordPress Website Care (if applicable) services are terminated
- All premium solution licensing (if applicable) is revoked
Malware Cleanup & Potential Fees
As part of their Security Pledge, the MyListing Website Hosting vendor (Kinsta) will provide free malware cleanup for infected websites.
Kinsta usually calls for follow-up work to guarantee the security and integrity of your website as part of that cleanup—communicating follow-up tasks to the Kinsta account holder (Pine Digital), and we will then relay those tasks to you. Kinsta offers this service that customers would otherwise have to pay for, so it makes sense to work with Kinsta to ensure their website’s integrity.
You must complete any required follow-up tasks immediately and confirm with us that you have done so; otherwise, you are subject to a $100 fee to reimburse us for covering the fees levied by Kinsta. Additionally, Kinsta may disqualify your website from being covered under the Security Pledge and no longer provide free malware removal services for your website.
If WP Turned UP gets charged a $100 cleanup fee and we are not reimbursed, we reserve the right to take the necessary steps to recoup the fee, including, but not limited to, locking access to the site (back and front end) or deleting the website.
Customers who fail to comply with the ‘Malware Cleanup’ procedures outlined in these terms will no longer be permitted to sign up for the WordPress Website Hosting service.
Deleted Websites
If a failed payment results in the deletion of a website from WP Turned UP’s account, the following conditions apply:
- We are not obligated to back up, supply, or restore deleted websites
- We charge a one-time fee to assist with deleted website restoration
- Our prices change, so customers who sign back up are not guaranteed to get their previous subscription price
Deleted Site Delivery
- We will make one attempt at delivery per purchase
- We are not responsible for and have no insight into the contents of the website files
- We are not responsible for the services provided by WeTransfer
- We are not responsible for the successful receipt of the website files due to SPAM blocking, malfunctioning email, etc.
- Once delivered, we will delete the website files from storage
- Use this service at your own risk
Premium Solution Licensing
We provide premium solution licensing to our clients, and they agree to adhere to the terms below if they are using said licensing.
- We own the accounts and licensing for all premium solutions
- Our clients are prohibited from contacting vendors directly for support
- Doing so results in a permanent ban from WP Turned UP
- Doing so results in permanent loss of all premium solution licensing
- While we do not foresee any issues and will always do our best to ensure premium solution licensing remains undisrupted, we cannot guarantee that each solution will be licensed indefinitely
- We reserve the right to permanently revoke premium solution licensing without notice if clients generally act in bad faith or are abusive or disrespectful towards WP Turned UP employees
Termageddon
We offer the Termageddon website policy solution at a discount.
Customers are billed annually and must pay on time. Failed payment notifications are sent out immediately, and if payments are not made by the 14th day of the customer’s billing cycle, the following occurs:
- Termageddon access is revoked
- All policies issued from Termageddon are deleted
Website Support
We offer WordPress Website Support as a stand-alone service. Support time must be used within six months of purchase.
Chargebacks
To ensure customer satisfaction, you can easily reach us for questions, support, and other needs. As such, chargebacks are not tolerated.
Any chargeback attempt (failed or successful) will result in a permanent ban from WP Turned UP and a permanent loss of all premium solution licensing.
InfluenceWP Membership
InfluenceWP Consumer Memberships are free as long as you maintain at least one WP Turned UP subscription.