WP Turned UP is a subsidiary of Pine Digital.
Pine Digital and its subsidiary brands (collectively “us,” “we,” “our,” or “Pine Digital”) are governed by the Pine Digital Terms of Service.
Please read the Pine Digital Terms of Service carefully before purchasing our products and services.
You accept the Pine Digital Terms of Service by purchasing products and services from our websites. We do not grant you permission to purchase products and services from our websites if you disagree with any part of the Pine Digital Terms of Service and WP Turned UP’s Specific Terms listed below.
tl;dr Be respectful. Pay your bills on time. ALL WILL BE GOOD!
Our products are not to be resold or redistributed—doing so will result in a permanent ban from WP Turned UP and will result in permanent loss of all premium solution licensing.
Customers who use the Managed Website, WordPress Website Care, or WordPress Website Hosting services must use a valid email address regularly reviewed for incoming communication when signing up for them.
We use the customer’s email address on file for communication, and the customer should ensure that emails from our domain (wpturnedup.com) can be successfully received.
Customers are automatically billed as part of a monthly subscription and are responsible for making payments when they are due.
Failed payment notifications are sent out immediately, and if payments are not made by the 14th day of the customer’s billing cycle, the following occurs:
We offer 20 GB disk add-ons for those needing more hard disk space. Our clients pay what we pay, as we are simply passing our costs onto them. As such, we have a strict policy for collecting payment.
Failed payment notifications are sent out immediately, and if payments are not made by the 14th day of the customer’s billing cycle, the following occurs:
If a website becomes infected with malware, the WordPress Website Hosting vendor (Kinsta) will clean it up for free as part of their Security Pledge.
Kinsta is providing this free service that customers would otherwise have to pay someone to complete for them, so it only makes sense for them to work with Kinsta to ensure the integrity of their website.
As part of that cleanup, Kinsta typically requires follow-up tasks to ensure the security and integrity of your website. Kinsta communicates the follow-up tasks to the Kinsta account holder (WP Turned UP), and we will then relay those tasks to you.
You must complete any required follow-up tasks immediately and confirm with us that you have done so; otherwise, you are subject to a $100 fee to reimburse us for covering the fees levied by Kinsta. Additionally, Kinsta may disqualify your website from being covered under the Security Pledge and no longer provide free malware removal services for your website.
If WP Turned UP gets charged a $100 cleanup fee and we are not reimbursed, we reserve the right to take the necessary steps to recoup the fee, including, but not limited to, locking access to the site (back and front end) or deleting the website.
Customers who fail to comply with the ‘Malware Cleanup’ procedures outlined in these terms will no longer be permitted to sign up for the WordPress Website Hosting service.
If a failed payment results in the deletion of a website from WP Turned UP’s account, the following conditions apply:
We provide premium solution licensing to our clients, and they agree to adhere to the terms below if they are using said licensing.
We offer the Termageddon website policy solution at a discount.
Customers are automatically billed as part of an annual subscription and are responsible for making payments when they are due.
Failed payment notifications are sent out immediately, and if payments are not made by the 14th day of the customer’s billing cycle, the following occurs:
We offer WordPress Website Support as a stand-alone service. Support time must be used within six months of purchase and cannot be used for WordPress Custom Development.
We offer WordPress Custom Development as a stand-alone service. This service is available to Managed Website and qualifying WordPress Website Care clients.
Once we deliver a solution as part of this service and the customer signs off on a project’s completion, we become the solution owner and retain all rights to it. Customers may use the solutions on their websites, but they are not to compete with us by giving away or reselling them.
We are easily reached for questions, support, etc. to ensure customer satisfaction. As such, chargebacks are not tolerated.
Any chargeback attempts (failed or successful) will result in a permanent ban from WP Turned UP and a permanent loss of all premium solution licensing.
InfluenceWP Consumer Memberships are free as long as our customers maintain at least one active Club subscription.