Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using our website (“our website,” https://wpturnedup.com) operated by WP Turned UP, a(n) Sole Proprietorship formed in North Carolina, United States (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability.
Your access to and use of our website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including, but not limited to, visitors, users, and others who wish to access and use our website.
You agree to be bound by these Terms by accessing or using our website. If you disagree with any part of the Terms, you do not have our permission to access or use our website.
Customers who use the Managed Website, Website Care, or Kinsta Hosting services must use a valid email address regularly reviewed for incoming communication when signing up for them. We use the customer’s email address on file for communication, and the customer should ensure that emails from our domain (wpturnedup.com) can be successfully received.
Customers are automatically billed as part of a monthly subscription and are responsible for making payments when they are due. Failed payment notifications are sent out immediately. If payment is not made by the 14th day of the customer’s billing cycle, their website is backed up and then deleted from our Kinsta hosting account, website care (if applicable) is terminated, and all licensing (if applicable) is terminated.
We offer 20GB disk add-ons (at our cost) for those needing more hard disk space. Our clients pay what we pay, as we are simply passing our costs onto them. As such, we have a strict policy for collecting payment.
Failed payment notifications are sent out immediately. If payment is not made by the 14th day of the customer’s billing cycle, their website is deleted from our Kinsta hosting account, and services are canceled.
If your website becomes infected with malware, Kinsta will clean it up for free as part of its ‘Security Pledge.’ Kinsta is providing this free service that customers would otherwise have to pay someone to complete for them, so it only makes sense for customers to work with Kinsta to ensure the integrity of their website.
As part of that cleanup, Kinsta typically requires follow-up tasks to ensure the security and integrity of your website. Kinsta communicates the follow-up tasks to the Kinsta account holder (WP Turned UP), and we will then relay those tasks to you.
You must complete any required follow-up tasks immediately and confirm with us that you have done so. Otherwise, you are subject to a $100 fee to reimburse us for covering the fees levied by Kinsta. Additionally, Kinsta may disqualify your website from being covered under the ‘Security Pledge’ and no longer provide free malware removal services for your website.
If we get charged a $100 cleanup fee and are not reimbursed, we reserve the right to take the necessary steps to recoup the fee, including, but not limited to, locking access to the site (back and front end).
Customers who fail to comply with the ‘Malware Cleanup’ procedures outlined in these terms will no longer be permitted to sign up for WP Turned UP’s Kinsta Hosting plan, and no refunds will be given if attempts are made to do so.
The following applies if a website has been deleted from our Kinsta hosting account due to failed payment.
We provide premium solution licensing to our clients, and they agree to adhere to the terms below if they are using said licensing.
We offer the Termageddon website policy solution at a discount as part of an annual subscription. Customers are automatically billed and are responsible for making payments when they are due.
Failed payment notifications are sent out immediately. If payment is not made by the 14th day of the customer’s billing cycle, their Termageddon account, along with all associated policies, is deleted.
We offer Website Support as a stand-alone service. Support time must be used within six months of purchase and cannot be used for custom development.
We offer Custom Development as a stand-alone service. This service is only available to those with an active Managed Website subscription or an active (and qualifying) Website Care subscription.
Once we deliver a solution as part of this service and the customer signs off on a project’s completion, we become the solution owner and retain all rights to it. Customers may use the solutions on their websites, but they are not to compete with us by giving away or reselling them.
We can be easily reached for questions, support, etc. to ensure customer satisfaction. As such, chargebacks are not tolerated. Chargebacks (attempted or successful) will result in a permanent ban from all our entities and will result in permanent loss of all licensing obtained through us.
Memberships are free as long as our customers maintain at least one active WP Turned UP subscription.